For Enterprise
Support for teams working under sustained pressure.
Customer support, claims, operations, frontline retail, financial services and legal response. Wherever the difficult parts of the business land on people, we bring practices written for that work, accredited training and coaches.
Built for
The people this is built for
- Customer support and complaints teams
- Claims, fraud, and risk operations
- Frontline retail and field teams
- People leaders, HR, and wellbeing leads
Where we help
The moments that have an impact
How it works
Guided practices, not a content library
Nobody has to work out where to start. The session begins by asking where the person is today, then follows that. If they come back after months away, it asks again.
Role specific practices
Written around the exposures of this work, not general wellbeing advice.
- After a hostile call, before the next one
- Carrying a distressing case home
- Restructure stress for managers
- When a teammate has left suddenly
Role specific training
CPD accredited training for leaders and the teams they look after.
- Trauma informed people leadership
- Manager skills for distressed teams
- Resilience for frontline workforces
Human support
Coaches for one to one support and debriefs, booked in the same place.
- One to one sessions
- Group debriefs
- Practitioner matching
Crisis intervention
A coach can host a group session within 24 hours
After a public incident, a sudden loss or a serious safety failure, we can have a coach host a group session for the team involved within 24 hours, with one to one follow up for anyone who wants it.
Group sessions to talk it through and debrief together, with follow up support afterwards for anyone who wants it.
Want to sign up as an individual? Click here