Why isn't your team using the support they already have?
You've invested in support and trained your managers, but the same problems keep returning. People may engage for a few weeks, then participation drops and old patterns return. That does not necessarily mean the programme is ineffective. The real barrier may be trust, culture, attitudes, adoption or implementation. We do the digging to find out what is actually getting in the way, so you can fix the right problem before spending more.
We offer three diagnostics, and start by finding out which one you actually need
Engagement and Utilization Diagnostic
Hard to access, doesn't feel safe, doesn't fit the work, or people simply don't know it's there.
Manager and Performance Management Diagnostic
A manager, workload or performance-management issue standing between people and support that already exists.
Selection and Resilience Screening
The wrong people being placed into roles this demanding in the first place, before support ever enters the picture.
Case study for a Fortune 100 company
Four quarterly surveys and structured interviews across a major Trust and Safety organization found that awareness was high, but usage was not.
100%
Awareness of the program among respondents
45%
Had actually used a session
77%
Of those who used it reported a positive impact
90%
Said a program like this was very important
What the diagnostic surfaced as the actual barriers
- •Not enough time during the working day
- •Short notice for some sessions
- •Limited availability across time zones
- •Uncertainty about confidentiality
- •Anxiety about speaking to someone one to one
- •Too many choices and difficulty knowing where to begin
Source: structured survey and interview reports run for a major Trust and Safety organization, 2023. Percentages describe the respondents to those reports; this is not a clinical outcome.
The process
Step 1
A pulse survey, first
A short survey across the organization shapes the questions used in the interviews that follow, so nothing about them is generic.
Step 2
Live structured interviews
One to one, in person or by video, across the organization's hierarchy. Anonymous, no camera required, to find out which of the three is actually the problem.
Step 3
The right fix, designed
Built and vetted by a partner IO psychologist, drawn from a network of Harvard-trained practitioners. Always evidence-based, licensed instruments included where they genuinely fit.
Step 4
Custom intervention design
No long PDFs. No one off training that fades in a few weeks. Every intervention is designed specifically around what the diagnostic found.
What you walk away with
A custom designed intervention
Leadership training, individualized specialist coaching, or an executive briefing on what was found, often some combination, designed around what the diagnostic surfaced.
Consistent tracking
Implementation and feedback are tracked using validated rating-scale data, the most reliable measurement tool available, so you know whether it's working.
A check-in a year on
A complementary follow-up a year later, to see where things stand.
Your findings are confidential.
Who this is for
- •You've already invested in support, training and good management
- •The budget is there, and utilization still isn't where it should be
- •No one is confident why, and guessing hasn't fixed it
Built with organizations of 100 people or more in mind, though that's a guide, not a gate. If the question above is genuinely the one keeping you up, the number matters less than the question does.
Every engagement is scoped individually to one organization, run by our team alongside a partner IO psychologist, and built for large organizations for whom the question genuinely matters. Engagements are priced individually, typically starting at $100,000.